Terms and Conditions for Man And Van Elephant And Castle

These Terms and Conditions set out the basis on which Man And Van Elephant And Castle provides moving, transport, and related carrying services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to be fair, clear, and practical, while protecting both the customer and the service provider. They apply to domestic, commercial, and general transport work unless a separate written agreement states otherwise.

In these terms, "we," "us," and "our" refer to the service provider, and "you," "your," or "customer" refer to the person or business placing the booking. The phrase man and van service may also be used to describe the moving, loading, unloading, delivery, and collection activities covered by these terms. Where the wording Elephant and Castle man and van appears, it is used only as a service name and does not change the legal meaning of these conditions.

The following sections explain the booking process, payment rules, cancellation policy, liability limits, waste obligations, and the governing law that applies to the agreement. If any part of these terms is not understood, the customer should seek clarification before the booking is confirmed. Continued use of the service after confirmation will be treated as acceptance of the full agreement.

Bookings may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and provided confirmation. Confirmation may include the date, time, collection point, delivery point, estimated duration, vehicle type, crew size, and any quoted price or price structure. We may ask for details about access, item size, parking restrictions, stair access, lift availability, and any fragile, heavy, or unusual items before accepting the booking.

It is the customer's responsibility to provide accurate information at the time of booking. If the details provided are incomplete or inaccurate, we may revise the quotation, adjust the schedule, assign additional labour, or decline to proceed if the service cannot be performed safely or lawfully. A Man And Van Elephant And Castle booking depends on the information supplied, and incorrect information may result in extra charges or delay. We reserve the right to refuse items that are unsafe, illegal, or likely to damage our equipment or vehicle.

Any estimate given before the booking is confirmed is based on the information available at that time and may be revised if the scope changes. If the customer requests additional stops, extra waiting time, more handling, or services beyond the original arrangement, we may charge accordingly. Reasonable amendments may be accepted subject to availability. In some cases, especially where timing is critical, a deposit or partial prepayment may be required to secure the slot. Payment of a deposit does not guarantee that all requested changes can be accommodated.

Prices may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the nature of the work. Unless expressly stated otherwise, prices are exclusive of any special parking charges, tolls, congestion-related costs, storage charges, disposal fees, or waiting time caused by circumstances outside our control. All fees must be paid in the method and by the deadline stated in the booking confirmation or invoice. We may update prices before confirmation if the job description changes.

Payment is due in full on completion of the service unless we have agreed a different arrangement in writing. Where prepayment, part payment, or a deposit applies, such sums may be non-refundable except as required by law or as set out in the cancellation section below. We accept payment only by the methods we specify for the booking. The customer must ensure sufficient funds are available and that any payment authorisation is valid. Failure to pay on time may result in late payment charges, recovery costs, or suspension of future services where permitted by law.

If a card payment, bank transfer, or other authorised method fails, is reversed, or is disputed without reasonable basis, the customer remains liable for the outstanding amount and any associated costs. We may issue an invoice for any unpaid balance, including additional work agreed during the job. In the event of a pricing dispute, the customer must pay the undisputed part promptly while the matter is reviewed. Man and van services are time-sensitive, and delay in payment may affect future availability or the ability to release goods where lawful retention rights apply.

Cancellations and rescheduling requests should be made as soon as possible. If the customer cancels after confirmation, a cancellation charge may apply depending on how much notice is given and whether work has already been prepared, scheduled, or commenced. For example, a late cancellation may result in the deposit being retained or a reasonable proportion of the agreed price being charged to cover lost time and administrative costs. If the vehicle and crew have already been dispatched, full or partial charges may still apply.

We may cancel or reschedule a booking if we are unable to perform the service due to vehicle failure, severe weather, road closure, staff illness, safety concerns, legal restrictions, or events outside our reasonable control. In such cases, we will aim to offer an alternative time or issue a refund of any prepaid amount relating to the cancelled service, subject to applicable law and any completed work already carried out. We will not be responsible for indirect losses arising from cancellation where those losses are excluded under these terms and permitted by law.

If the customer is not ready at the agreed time or if access is blocked, unsafe, or significantly delayed, we may treat this as a late cancellation or wasted attendance. Charges may still apply where our team has attended in good faith. This includes situations where parking cannot be arranged, the collection point is not accessible, or items are not prepared for loading within a reasonable period. Repeated postponement or failure to provide access may also lead to the booking being withdrawn.

Liability is limited in accordance with these terms and with applicable UK law. We will use reasonable care and skill in carrying out the service, but we are not liable for loss or damage caused by information supplied by the customer, poor packing by the customer, inherent defects in items, or events outside our control. The customer should ensure that valuables, fragile goods, and irreplaceable documents are transported only if suitably protected and disclosed to us in advance.

Where we handle items, we will take reasonable precautions to avoid damage. However, certain goods are particularly vulnerable during transport, including glass, ceramics, antiques, electronics, soft furnishings, plant pots, and self-assembled furniture. Unless we have expressly agreed to provide specialist packing, dismantling, or installation, the customer remains responsible for ensuring items are suitably prepared. Any claim for loss or damage must be reported promptly and in writing with reasonable evidence, allowing us to investigate the circumstances.

Our total liability for any claim arising from the service, whether in contract, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not allow such limitation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Man And Van Elephant And Castle does not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, or missed deadlines, where such exclusion is lawful.

The customer must ensure that any goods handed over for transport are lawful to move, own, and deliver. We will not carry prohibited items, dangerous goods, illegal substances, or items requiring specialist licensing unless we have given prior written approval and all legal requirements are met. It is the customer's responsibility to disclose any item that may present a health, safety, fire, chemical, or contamination risk. We may refuse to transport items that are not properly declared or that could endanger our staff, the public, or property.

Waste removal is subject to strict UK regulations, and the service must not be used to dispose of controlled waste in an unlawful way. If we are asked to remove unwanted items, the customer must tell us exactly what is being taken away and whether it is waste, reusable goods, or a mixture of both. We may require proof that the disposal is lawful, and we may decline to remove certain materials such as hazardous waste, electrical waste requiring special handling, tyres, paints, chemicals, or any substance covered by additional regulation. Waste regulations must be followed at all times.

Where waste is collected, the customer acknowledges that we may need to segregate, transfer, or dispose of items through authorised facilities only. If documentation, permits, or waste transfer records are required, the customer agrees to provide accurate information and cooperate as necessary. Any attempt by the customer to conceal prohibited waste, misdescribe waste categories, or shift legal responsibility to us by omission may result in immediate refusal, additional charges, or reporting to the appropriate authorities where required. We may also charge for contamination, sorting, or disposal costs caused by inaccurate declarations.

The customer is responsible for ensuring that permissions, parking arrangements, building access, and any necessary third-party consents are in place for the service. If access depends on a landlord, management company, concierge, local authority permission, or other third party, the customer must make sure that the relevant arrangements are confirmed in advance. We are not responsible for delays or failed attendance caused by the absence of required permissions, permits, or entry arrangements.

Any times stated for arrival or completion are estimates unless expressly guaranteed in writing. Traffic, weather, loading conditions, building restrictions, and unforeseen delays may affect completion time. We will make reasonable efforts to keep the customer informed where practical. If waiting time arises because of circumstances beyond our control or because the customer is not ready, we may charge for that time at the agreed rate. Man and van transport services depend on efficient access, and the customer should plan accordingly.

If the customer asks us to move items that are unusually heavy, awkward, or likely to require additional staff, equipment, or dismantling, we may revise the price or decline to proceed. The customer must not ask our team to carry items in a way that is unsafe or that breaches manual handling rules. We may stop work immediately if we believe continuing would create a risk to health and safety. Any decision made in good faith to protect staff, the public, or property will not be treated as breach of contract.

We may suspend, refuse, or terminate the service if the customer behaves abusively, fails to cooperate, provides false information, or materially breaches these terms. Termination may also occur where payment is overdue, access has not been arranged, or the customer seeks to transport goods that are unsafe or unlawful. In such circumstances, the customer may remain liable for costs already incurred, including travel, labour, and any disposal or storage charges that arise.

These terms may be updated from time to time to reflect operational changes, legal requirements, or improvements to the service. The version in force at the time of booking will apply to that booking unless a change is required by law. If a court or competent authority finds any part of these terms unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right on one occasion does not waive that right on any other occasion.

Nothing in these terms creates a partnership, employment relationship, or agency relationship between the parties. The customer may not assign the agreement without our written consent. We may assign or subcontract any part of the service to suitably qualified persons or businesses, provided that this does not materially reduce the standard of service owed under the contract. These terms are intended to operate as a complete statement of the agreement between the parties for the relevant booking.

The contract between the customer and the service provider is governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. This governing law clause applies regardless of where the customer is located, provided the service is supplied under these terms.

If a dispute arises, both parties should first try to resolve the matter promptly and in good faith. Supporting information, photographs, invoices, booking details, and written communications may be relevant in assessing any issue. Where a complaint concerns damage, delay, missed attendance, or payment, the customer should provide details as soon as possible so the matter can be reviewed. Any claims not raised within a reasonable time may be harder to investigate and may be affected by legal time limits.

The customer confirms that they have read, understood, and agreed to these Terms and Conditions before the service is carried out. By proceeding with a booking for Man And Van Elephant And Castle, the customer accepts that these terms form the basis of the contract for the relevant job. If the customer does not agree to any part of the terms, they should not confirm the booking or allow the service to commence.