Man and Van Elephant and Castle Privacy Policy
This Privacy Policy explains how Man and Van Elephant and Castle collects, uses, stores and protects personal data about its customers and prospective customers in the Elephant and Castle area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man and Van Elephant and Castle customers, and individuals making enquiries or bookings for services, where the service is requested for or delivered in the Elephant and Castle area.
Who we are and scope of this policy
Man and Van Elephant and Castle is a removals and transport service operating in the Elephant and Castle area. In the context of data protection law, Man and Van Elephant and Castle acts as the data controller for the personal data it collects and processes about its own customers, prospective customers and their representatives.
This Privacy Policy covers personal data collected when you contact us, request a quotation, make a booking, receive our services, or otherwise interact with us in connection with our man and van and related services.
Types of personal data we collect
The personal data that Man and Van Elephant and Castle may collect and process includes, but is not limited to, the following categories of information:
Identity details such as your name, title and any contact person related to a booking.
Contact details such as your billing address, collection and delivery addresses, and other address details relevant to the service.
Communication information such as the content of enquiries, quotes, booking requests, instructions and any feedback you provide to us.
Service details such as date and time of your move or transport, property access information that you choose to share, and a description of items to be moved.
Transaction and payment related details such as amounts charged, payment status, and limited payment references. We do not store full card details if payments are processed via third party payment processors.
Technical and usage information such as basic device or browser information, log details, date and time of contact and how you interact with our online presence, where this is necessary for service provision or security.
Any other information you voluntarily provide that is relevant to organising or delivering our services.
How we collect your personal data
Man and Van Elephant and Castle collects personal data in a number of ways, including:
When you contact us directly by phone, online form, or other communication methods to request a quotation or make an enquiry.
When you make a booking for our services or update an existing booking.
When you interact with our online presence, for example by submitting a form or sending a message.
When third parties such as comparison platforms or partner businesses pass us your details in connection with a service you have requested from them. In these cases, we only receive information necessary to provide the requested service.
During the provision of services, where you or your representative provide additional information needed to complete the job safely and effectively.
Lawful basis for processing personal data
Man and Van Elephant and Castle processes personal data only where there is a lawful basis under UK GDPR. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We use your personal data to take steps at your request prior to entering into a contract and to fulfil our agreement with you, for example to provide quotations, make bookings, plan routes and deliver our services.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, maintaining records of jobs carried out, handling queries and protecting our business and customers from fraud or misuse.
Legal obligation. We may process and retain certain information where required to comply with applicable legal and regulatory obligations, such as accounting, taxation or responding to lawful requests from authorities.
Consent. In cases where we rely on your consent, for example for certain types of direct marketing or optional communications, we will only process your data after you have given clear consent. You can withdraw your consent at any time.
Purposes for which we use personal data
We use personal data for the following purposes:
To handle enquiries, provide quotations and respond to requests for information.
To create and manage bookings, schedule our vehicles and staff, and deliver our man and van and related services.
To communicate with you before, during and after the provision of services, including confirmations, updates, and customer service communications.
To manage billing, payments, invoicing and accounting.
To maintain internal records of jobs for operational, legal and insurance purposes.
To improve our services, for example by analysing feedback and typical service requests in the Elephant and Castle area.
To protect our rights, property and safety and those of our customers and third parties, for example to prevent and detect fraud or misuse of our services.
Data sharing and use of processors
Man and Van Elephant and Castle does not sell your personal data. We may share personal data with the following categories of recipients where necessary for the purposes set out in this Privacy Policy:
Service providers acting as data processors, such as providers of booking or scheduling tools, customer relationship management tools, secure data storage and backup services, communication services and payment processing providers. These processors only process personal data on our instructions and are contractually required to protect it.
Professional advisers such as accountants or legal advisers, where necessary for our legitimate interests and legal obligations.
Public authorities, regulators, law enforcement or insurers where we are legally required to do so, or where it is necessary to protect our rights or the rights of others.
Where we use processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with data protection law.
Data retention and storage
Man and Van Elephant and Castle retains personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting obligations.
In general, we keep basic customer and transaction records for a period consistent with local legal requirements and limitation periods, which may be several years from the date of your last service or interaction. Operational details that are no longer needed may be deleted or anonymised sooner.
When we no longer need to retain personal data, we will securely delete or anonymise it in line with our data retention practices.
Security of your personal data
We take reasonable technical and organisational measures to protect personal data from accidental loss, unauthorised access, misuse, alteration or disclosure. These measures may include access controls, secure storage, encryption in transit where appropriate, and restricting access to personal data to staff and processors who have a business need to know.
While we strive to protect your personal data, no transmission of information or storage system can be guaranteed as completely secure. You are encouraged to only provide the information that is necessary for us to deliver our services.
Your data protection rights
Under UK data protection law, individuals have a number of rights in relation to their personal data processed by Man and Van Elephant and Castle. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Object to processing of your personal data where we rely on legitimate interests, including in relation to certain forms of direct marketing.
Request restriction of processing of your personal data in specific circumstances, for example while we verify its accuracy or assess an objection.
Request the transfer of your personal data to you or to another organisation, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent for processing, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, you can contact us using the details provided when you booked or enquired about our services. We may need to verify your identity before responding to your request.
Children and vulnerable individuals
Our services are directed at adults responsible for arranging transport or removals. We do not knowingly collect personal data directly from children. If we become aware that personal data has been collected from a child without appropriate authorisation, we will take reasonable steps to delete it.
Changes to this Privacy Policy
Man and Van Elephant and Castle may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all processing carried out after the date on which it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
By using Man and Van Elephant and Castle services in the Elephant and Castle area, you acknowledge that you have read and understood this Privacy Policy.
Cheap Prices on Man and Van Elephant and Castle Services
If you're looking for budget-friendly removal services do not hesitate to call our man and van Elephant and Castle company!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SE11 4SN
City: London
Country: United Kingdom
Web: https://manandvanelephantandcastle.org.uk/
Description: You would get exceptional man and van moving services at our company in Elephant and Castle, SE1. Get the best discounts in the area.
